Refund Policy | Nano Banana Pro - AI Image Generator & Photo Editor

Introduction

This Refund Policy explains the circumstances under which Nano Banana Pro Labs provides refunds for subscriptions and credit purchases. We strive to ensure customer satisfaction while maintaining fair policies for our AI image generation and editing services.

Payment Types

Our Services offer two payment models:

Subscriptions: Recurring monthly or yearly plans with included credits
Pay-as-You-Go Credits: One-time credit purchases for flexible usage

Each payment type has specific refund terms outlined below.

Subscription Refunds

Free Trial Period

If you cancel during a free trial:

No charges are applied
Access continues until trial end date
No refund necessary as no payment was made

Monthly Subscriptions

Cancellation Policy:

You may cancel anytime before your next billing date
Cancellation takes effect at the end of current billing period
You retain access to features until period ends
No partial month refunds for unused time

Refund Eligibility:

Within 7 Days of Initial Purchase: Full refund available if:
- You have used less than 10% of monthly credit allocation
- No policy violations on your account
- First subscription purchase (not renewal)
After 7 Days: No refunds for remaining subscription time
- Cancellation prevents future charges only
- Access continues until current period ends

Yearly Subscriptions

Cancellation Policy:

You may cancel anytime before your next annual billing date
Cancellation takes effect at the end of current year
You retain access to features until period ends

Refund Eligibility:

Within 14 Days of Initial Purchase: Full refund available if:
- You have used less than 5% of annual credit allocation
- No policy violations on your account
- First subscription purchase (not renewal)
15-30 Days After Purchase: Pro-rated refund available if:
- You have used less than 10% of annual credit allocation
- No policy violations on your account
- Refund calculated based on unused months
After 30 Days: No refunds for remaining subscription time
- Cancellation prevents future charges only
- Access continues until current year ends

Lifetime Plans

Note: Lifetime plans, where offered, are subject to specific terms.

Refund Eligibility:

Within 14 Days of Purchase: Full refund available if:
- You have used less than 5% of lifetime credit allocation
- No policy violations on your account
After 14 Days: No refunds available
- "Lifetime" refers to the operational lifetime of the service
- Access continues as long as service is operational

Pay-as-You-Go Credit Refunds

Credit Purchases

General Policy: Credit purchases are generally non-refundable once made.

Refund Exceptions:

Accidental Purchase: Full refund within 24 hours if:
- Credits have not been used
- Verified as accidental (duplicate charge, wrong package)
- Reported immediately via support
Technical Issues: Full or partial refund if:
- Our system error resulted in credit deduction without service delivery
- Generated content failed due to platform error (not user input error)
- Credits were incorrectly deducted
Service Outage: Pro-rated credit compensation if:
- Platform downtime prevented service access for 24+ hours
- Scheduled maintenance exceeds announced duration by 4+ hours

Non-Refundable Situations:

Credits already used for image generation or editing
Credits purchased more than 24 hours ago (unless technical issue)
Credits used before refund request
Dissatisfaction with generation results (subjective quality)

Credits Are Usage Units, Not Currency

Important Notice: Credits are virtual usage units for accessing our Services and are NOT a form of currency. Credits:

Have no cash value
Are not redeemable for money
Cannot be transferred or exchanged
Cannot be sold or traded
Expire according to subscription terms or remain valid with active account for credit purchases

Non-Refundable Situations

Refunds are NOT available in the following circumstances:

Policy Violations

Account terminated due to Acceptable Use Policy violations
Content Moderation Policy breaches
Fraudulent activity or payment chargebacks
Terms of Service violations

Subjective Dissatisfaction

Dissatisfaction with AI generation quality or results
Unmet personal expectations (not technical failures)
Change of mind after using credits
Preference for competitor services

Normal Service Limitations

AI model limitations or imperfections
Generation not matching prompt exactly (normal AI behavior)
Learning curve or user error in using features
Compatibility issues with user's device or browser (when within our supported specifications)

Used Services

Credits already consumed for generations
Subscription time already elapsed
Features already accessed and utilized

Refund Request Process

To request a refund:

Step 1: Contact Support

Email support@nanobananaprolabs.com with:

Your account email address
Payment receipt or transaction ID
Reason for refund request
Date of purchase
Any supporting documentation (screenshots, error messages)

Step 2: Review Process

Our team reviews your request within 2-3 business days
We may request additional information
Verification of account status and usage

Step 3: Decision Notification

Approval or denial notification sent via email
If approved, refund processing begins
If denied, explanation provided with appeal option

Step 4: Refund Processing

Approved refunds processed within 5-7 business days
Refunds issued to original payment method
Allow 5-10 business days for bank processing

Refund Processing Times

Credit Card: 5-10 business days after approval PayPal: 3-5 business days after approval Other Payment Methods: Up to 14 business days after approval

Processing times depend on your financial institution and are outside our control.

Subscription Management

How to Cancel Subscriptions

Via Customer Portal (Recommended):
- Log into your account
- Navigate to Settings → Billing
- Click "Manage Subscription"
- Select "Cancel Subscription"
- Confirm cancellation
Via Email:
- Email support@nanobananaprolabs.com
- Subject: "Cancel Subscription"
- Include account email address
- Receive confirmation within 24 hours

Cancellation Confirmation

Immediate email confirmation sent
Cancellation takes effect at end of billing period
No further charges after current period ends
Retain access until period expiration

Reactivation

Canceled subscriptions can be reactivated anytime
Reactivation starts new billing cycle
Previous credit balance not restored

Billing Disputes and Chargebacks

Unauthorized Charges

If you notice an unauthorized charge:

Contact us immediately: support@nanobananaprolabs.com
Provide transaction details
We will investigate and resolve within 48 hours
Refund issued if charge confirmed unauthorized

Chargeback Policy

Please contact us BEFORE filing a chargeback. We're committed to resolving issues directly.

If you file a chargeback:

Your account will be immediately suspended pending investigation
Access to services terminated
If chargeback is deemed fraudulent:
- Account permanently banned
- No future access permitted
- Legal action may be pursued

We investigate all chargebacks and provide evidence to payment processors.

Technical Issues and Service Credits

If you experience technical problems:

Automatic Credit Restoration

Credits automatically restored if generation fails due to system error
No action required from user
Typically processed within minutes

Service Credit Compensation

For platform outages or service disruptions:

< 1 hour: No compensation (within acceptable limits)
1-4 hours: 5% of monthly credit allocation as service credit
4-12 hours: 15% of monthly credit allocation as service credit
12-24 hours: 30% of monthly credit allocation as service credit
24+ hours: 50% of monthly credit allocation as service credit + pro-rated refund option

Service credits are bonus credits added to your account, not cash refunds.